Refund policy

We want you to love what you've bought. If something isn't right, here's exactly how we'll sort it.

Returning something

You have 28 days from the day your order arrives to send it back to us.

To be accepted, items need to be unworn and unwashed, with all tags still attached, in their original packaging.

Sleepwear is a personal thing, so we can't take back anything that's been worn. We hope that's fair.

How to start a return

Email us at sleeproxx@hotmail.com with your full name and order number and we'll take it from there. Please get in touch before sending anything back, so we know to look out for it.

 

Return postage

Return postage is at your own expense, unless the item is faulty or we've sent you the wrong thing. In that case it's on us.

Please use a tracked and insured service and hang on to your proof of postage. Until a parcel reaches us it's still your responsibility, and we can't refund something that never arrives.

Your refund

Once your return reaches us and we've checked it over, we'll refund you to your original payment method within 14 days.

Faulty or incorrect items

If something turns up damaged, faulty, or simply isn't what you ordered, tell us and we'll put it right with a replacement or a full refund, postage included.

Exchanges

Unfortunately, we can't offer exchanges at the moment. You can return the original item for a refund and place a new order for what you'd rather have.

Cancelling an order

You have the legal right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, email us at sleeproxx@hotmail.com.

If you cancel, return the item to us within 14 days of telling us. We will refund you, including the standard delivery cost of your original order, within 14 days of receiving the item back. Return postage is at your own expense.

This right is separate from, and in addition to, our 28 day returns policy.

Questions

Email sleeproxx@hotmail.com and we'll help.